Customer Service
First Endurance is dedicated to offering you the best customer service available, ensuring your complete satisfaction. Your opinions, questions, and feedback are important to us. Contact First Endurance by using the information below:
1) FAQ:
You might be able to find the answer to your question in either our Product Q&A or our Ordering FAQ section.
2) Email:
| Shipping, orders and delivery | shipping@firstendurance.com |
| Questions concerning returns | returns@firstendurance.com |
| Placing an order, coupons, gift certificates, special discounts | order@firstendurance.com |
| Retail inquiries | inquiries-retail@firstendurance.com |
| Product Questions | research@firstendurance.com |
3) Fax:
1-866-FIRST11 (866-347-7811)
4) Mail:
First Endurance
P.O. Box 71661
Salt Lake City, UT 84171
5) Phone:
1-866-FIRST11 (866-347-7811) Toll-FREE
6) Returns:
First Endurance
3822 West 1987 South
Salt Lake City, Utah 84104
ORDERING FAQ
To better serve you, we have compiled a list of our most frequently asked questions below.
Canceling an Order
Can I cancel an order?
Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
Credit card transactions
Are credit card transactions on firstendurance.com safe?
Absolutely! In fact, it is statistically safer to use your credit card over the Internet than in a restaurant or department store. Firstendurance.com servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that only firstendurance.com can read a customer's personal information. If you would like more information about our credit card security policy, please read Privacy and Security on bottom link on our front page. (You may have to scroll down.)
Why would my card be declined if there are sufficient funds in my account? In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your First Endurance account differs from the billing address on your bank's records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks.
Payment options
What are my payment options?
We accept Visa, Mastercard, and Discover credit cards.
Product availability
Why would an item be out of stock when it still appears on your site?
Because of some unforeseen increased demand, First Endurance may sell out of any product at any time. First Endurance will do everything within our power to always have product in our warehouse.
Sales tax
Does Firstendurance.com charge sales tax?
State laws require that internet retailers collect sales tax in states where the company has its base operation. Firstendurance.com headquarters are in Salt Lake City, Utah. Subsequently we are required to charge applicable taxes in Utah.